Work as a dispatcher in a taxi
The dispatcher (operator) of a taxi is a linkbetween the taxi driver and the client. At first glance, this profession seems simple, but it is the dispatcher that largely determines the coordination of the work process in the taxi service. So, what does it include? job as a dispatcher in a taxi? What are the requirements for dispatchers?
As we have already said, the work of the dispatcher in a taxi from the outside seems to be dust-free: you just need to take the order and transfer it to the driver, and then inform the client that the car is waiting for him. but the dispatcher is the face of the firm: on how well it performs its work, the company's profit depends.
What are the main requirements for the dispatcher in the taxi service? One of the main requirements is a pleasant voice and a good diction. The dispatcher's work is connected with communication with people,and in order for the client to want to apply again to this taxi service, communication with the dispatcher should leave a pleasant impression on him. Well, a good diction and competent speech - a pledge of mutual understanding with both customers and taxi drivers.
However, speech is not everything. The taxi dispatcher must understand the geography of the city or at least be able to work with maps (good,Now you do not need to rummage in atlases, but you can use online maps). Of course, the taxi driver knows better how to get to the destination. But sometimes a client when booking a taxi is interested in how much it will cost a trip. And this means that the dispatcher needs to estimate the route and distance in order to calculate the approximate cost of the trip.
If the taxi service offers different tariff plans, the dispatcher must understand their intricacies and nuances in order to clarify them to the client, if necessary, to answer all his questions. The taxi operator is a kind of "visiting card" of the company, the first impression, on which depends, whether the client will want to continue to use the services of this taxi service.
Also the dispatcher must be a confident user of the PC: most services use specialsoftware for organizing the workflow. Often you need a quick text typing skill. But it depends on the specific service, besides, you can learn a lot right on the spot: you are not taught at the controller in the universities, so in any case you will have to comprehend the basics of the profession in the process of work. In a big city, a significant advantage is the knowledge of English, because the taxi can call foreign tourists.
For the dispatcher, personal qualities are very important. He must be sociable, educated, tactful. A beautiful voice does not have a lot of voice, if there is no affability and goodwill in this voice: the client should feel welcome. Also, the dispatcher must be patient, non-conflict and stress-resistant: customers come across different, not all of them are friendly, the dispatcher's task is not to respond rudeness to rudeness and reduce the probability of conflict situations to a minimum.
Do not forget about the "standard" set of qualities that are necessary for many other professions: responsibility, diligence, organization. The task of the dispatcher is to organize a workerthe process of taxi service, but how can you organize someone if you are unable to organize yourself? The dispatcher simultaneously co-ordinates the work of dozens of machines: accepts and distributes orders, monitors that cars are served on time, and so on.
Yet the taxi service controller must have the endurance. This work rarely involves a standard schedule from nine to six: most likely, you have to go to night shifts or work for days (the usual schedule of working in a taxi operator - a day in three).
Work as a dispatcher in a taxi is not easy, but fascinating. For most people, it becomes its ownkind of "staging post" in a career and allows you to get a colossal experience that can be useful in other areas of work, so do not treat this profession with disdain.
