Business negotiations by phone

At first glance, it seems that the negotiations onit is more difficult to conduct a telephone than usual. In person, the gestures and facial expressions of the interlocutor help to track his reaction to your words and, depending on this, adjust the line of conduct. And in a telephone conversation feedback is limited by intonations. By speaking on the phone, you can not usefacial expressions and gestures of the interlocutor beliefs can not, if necessary, to show him the scheme or graphics. And personal meeting is usually not as limited in time as a telephone conversation.

However, telephone negotiations have their ownadvantages. Yes, you do not see the reaction of the interlocutor - but in fact he does not see yours either. You do not need to think through the dress code and watch the facial expressions and gestures, the main thing is a confident tone and correct intonations. In addition, in which case you can search the Internet for the right information right through the conversation, without giving out your ignorance. Therefore, the success of telephone conversations - in your hands, more precisely - in your voice.

Business negotiations over the phone can not be conducted "from the bay-barrack", to them, as well as to any negotiations, you need to prepare in advance. Be sure to prepare a memo: what will you talk about with your interlocutor?. This is very important, because with personal communicationinterjections ("uh-uh," "mm-m"), parasitic words and phrases "not on business" are not as noticeable as in a telephone conversation. On the phone you need to speak clearly, setting out the very essence.

But Do not need to mentally rehearse a telephone conversation in detail in advance. Usually at such rehearsals people think notonly their own cues, but also the reaction to them of the interlocutor. But where is the guarantee that he will react exactly as you suggested? If he utters a cue that you did not expect, you might get confused and "collapse" the negotiations, because they did not follow your plan.

It is very important to choose the right time for a phone call. You can not call in the morning, immediately after the startworking day, and evening, when the work day is coming to an end. And during the lunch break, working calls are all the more inappropriate. Therefore, you need to know in advance when your lover has lunch: perhaps, your lunch breaks do not match.

To begin negotiations by phone it is necessary with greetings - no one abolished the rules of business etiquette ingeneral, and telephone business etiquette in particular. Even if you know that you will be recognized by voice or by a certain number, you can not ignore this stage of the conversation. Also after the greeting, you need to briefly outline the purpose of your call.

Do not drag out negotiations by phone, set outinformation as briefly as possible, but at the same time informative, provide only the most important information. That's why you need to make a memo, so that you do not "spread your thoughts over the tree": take care of the time of the interlocutor, and yours, too. But you can not read on paper. It is necessary to speak laconically, clearly, structurally and intelligibly.

During telephone conversations it is better to adhere to the polite tone - friendly or neutral. If you are irritated or upset by somethingrefer to the negotiations, try not to show this: the interlocutor can take your intonations to your account. Watch your dictation, speak legibly, so that the interlocutor does not have to ask you again. But do not hesitate to ask again if you did not understand: it's better to find out all at once than to automatically agree, and then to find out that you, it turns out, have consented to unfavorable conditions for you.

At the end of the talks, in no case do not "crumple" the conversation: even if you have achieved the goal (or realized thatyou will not get anywhere), do not try to get rid of the interlocutor as quickly as possible. Say goodbye as calmly and politely as you said hello, do not violate the pace of the conversation.

Business negotiations over the phone will be successful if you are confident. Watch your speech and intonations, then you will certainly succeed in achieving your goal, and you and your interlocutor will be satisfied with each other.