Business communication: sign language

It's no secret that your feelings and thoughts are peopleexpresses not only words, but also non-verbal, i.e. with the help of gestures. Therefore, knowing the language of gestures, you can learn to understand the hidden "signals" of the interlocutor. What are these "signals"?

Closed pose. Crossed arms on the chest, a rack with crossed legs - that's a typical "closed" pose. This symbolizes the defensive position, which the interlocutor occupied, and also this posture can serve as a signal that the interlocutor is not interested in the conversation.

The "open" pose is directly opposite to the closed one: limbs are not crossed, the jacket is unbuttoned. This pose indicates the trust of the interlocutor.

If the interlocutor often pulls the hair, then thissignals about the insecurity of the interlocutor, his fears or fear. If the representatives of the weaker sex lightly twist strands of hair on their fingers - this gesture means flirting.

Tapping the floor, rocking it - thesegestures signal the impatience of the interlocutor, his desire to finish the conversation as soon as possible. Also, the habit of constantly tapping the floor produces a nervous nature.

But tapping with a pen or pencil on the table- this is boredom. If the interlocutor taps the table with his fingertips, it can mean his reverie or signal that the interlocutor has taken a wait-and-see attitude.

The insecurity of the interlocutor in himself and his discomfort gives a wiggle on the chair or on the heels. Also, this behavior can signal a certain infantilism of the interlocutor.

Too imposing, relaxed pose on the stooltakes an interlocutor lazy or arrogant. And, on the contrary, too tight a posture, when the interlocutor as though aspires to occupy a minimum of a place, speaks about its underestimated self-estimation.

If the interlocutor pulls a lobe of the ear - hedoubts, can not make a final decision. And if the interlocutor constantly touches his face - this can serve as a signal of his dishonesty or nervousness.

The disturbance of the interlocutor will also be told by the constant rubbing of the hands, because when the excitement is strong, the palms of a person sweat.

The interlocutor, constantly turning his neck from side to side, most likely experiencing stress or, conversely, flirts.

If the hands of the interlocutor are laid behind the back, the headhigh, and the chin "protrudes", it means that the interlocutor feels superior, he is self-confident. Also about the sense of superiority of the interlocutor speaks his pose with the hands taken away by the head and directed to the sides.

The posture of "hand in the sides" speaks about the aggressiveness of the interlocutor, his vzvinchennosti and readiness for active action. The interlocutor expresses his desire to defend his own interests until the end.

If the interlocutor wears glasses, then wiping the glassglasses or placing the shackles of their frames in the mouth indicates that the interlocutor needs a pause for thinking. If the interviewee removes glasses and throws them on the table, it means that he is tense, the topic of conversation is unpleasant to him or the topic of conversation has become too acute.

These and other gestures or postures only then havevalue when they are involuntary. So, for example, the same rubbing glasses glasses can only say that the glass is really dirty and the interlocutor wants to clean them. A high sweating of the palms can be a biological feature of the body, and not a signal of excitement.

Sign language in business communication has a hugevalue. Having learned to "read" the emotions of the interlocutor, controlling their gestures and poses, it is possible to conduct any negotiations as effectively as possible. To learn sign language is not difficult, the main thing is to pay attention to how other people behave, and also to learn their own habits.