Rules of business communication

By the way a person owns his speech, you cansay a lot, because through speech the most personal qualities are manifested. If the interlocutor can not "connect two words," then, you see, this is not the most flattering thoughts about him. Of course, to become a real speaker, you need to work hard and hard, but if you follow a few simple rules for business communication, the chances of a successful outcome of the conversation will increase significantly.

First, always speak legibly. Do not blab out under the nose, do not "swallow" the words. If your speech is incomprehensible to the interlocutor, can it provoke interest?

Do not talk monotonously. Monotonous boring speech is akin to Chinese torture -from such a conversation I want to escape as quickly as possible, besides, I have to struggle with a great desire to sleep. Nature has given man the ability to control his voice - so use this opportunity. Depending on the information you voice, raise or lower the tone, use the emotional coloring of the voice.

The pace of your speech should be neither too slow nor too fast. A slow interlocutor everyone wantsrather "push", finish the sentence for him. Too slow speech makes you distract from the subject of conversation. A very fast rate of speech, on the contrary, does not allow the listener to catch the thread of your narrative - he just does not have time.

Strip long and short phrases. If all your phrases are short, then the speech is perceived as too harsh, jerky, and too long phrases are difficult to understand.

Ask the right questions. There are questions that suggest a detailedanswer, give food for thought. These are open questions. In turn, questions, the answer to which can only be "Yes" or "No", are called closed questions. The abundance of closed questions raises the feeling of "interrogation with passion", but too many open questions can lead a conversation "in the wrong steppe."

Be able to listen to the end. This rule implies not only the ability not to interrupt the interlocutor, but also really listen to him, delving into what he said. Show your attention by appropriate shaking your head, gestures.

For the conversation to be successful, the interlocutors should be "on the same wavelength". Therefore, try to use that language,which is clear to your counterpart. Do not strive to decorate your speech with chancellery and other "abstruse" phrases to look more solid. Mutual understanding is the key to a successful conversation.

If you have a conversation with the boss or speaking at the morning meeting, then think over your speech. For example, for a speech, build your speech like this. In the first part, justify the urgency of this issue or problem, in the second - state the main information, your arguments and arguments. In the concluding part, sum up what was said.